Last Updated: 20 December 2023

Processing and Shipping

At Roosy & Ba'Lulus, we are committed to providing you with exceptional accessories crafted with care and attention to detail. Please read our shipping policy to understand how we handle order processing and delivery.

Average Turnaround Time

Each piece is meticulously crafted to meet our high standards of quality and craftsmanship. The average turnaround time for orders placed on our website varies based on the order type. In-stock orders are shipped on business days, with orders placed before 12pm EST shipping the same day; orders after 12pm EST ship the next business day. Pre-Orders for non-stocked ship in 2-4 weeks. Bespoke orders have a delivery timeline established with the customer. Please note these are estimated timeframes, and the actual delivery date may vary depending on several factors, including material availability and shipping destination.

Order Confirmation

Once you place an order, you will receive an order confirmation email with details of your purchase. Please review this email to ensure all information is accurate. If you notice any discrepancies, please contact us immediately at info@roosyandbalulus.com.

Shipping Methods

Please note that shipping fees are calculated based on the weight and dimensions of your order, as well as your location. You can view the shipping costs during the checkout process.

Shipping Destinations

We currently ship within the United States. If you are located outside of this area and wish to place an order, please contact us at info@roosyandbalulus.com to discuss shipping options.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

Delivery Issues

In the rare event of delivery delays or issues, please contact our customer support team at info@roosyandbalulus.com.
We will work diligently to resolve any problems and ensure your order reaches you as soon as possible. Unfortunately, we cannot be responsible for carrier delays.

Customs and Import Duties

Please be aware that international orders may be subject to customs and import duties imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees. We recommend checking with your local customs office for information on these fees.

Questions or Concerns

If you have any questions or concerns regarding our shipping policy, please contact us at info@roosyandbalulus.com. We
are here to assist you and ensure your shopping experience with Roosy & Ba'Lulus is exceptional.

Changes to this Shipping Policy

We may update this Shipping Policy to reflect changes in our shipping processes or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the "Last Updated" date.